



| Example of feedback on a sensitive e-mail The draft that was received consisted of five bullet points. The recommendations were:
In addition, I've put it all in the third person; you could just as easily use first person, but mixing first, "we," and third, "[firm name]" is technically wrong, and, more to the point, often awkward. If you want to be able to use "[firm name]," which from a marketing/branding standpoint, one generally wishes to do, it's better to stick with third person across the board. |


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| WRITE AND POLISH CHRISTIE L. MANUSSIER ~ Business Writing and Editing |