Completed Project: Training Guide for Technical Support Representatives

Write and Polish is happy to announce completion of an extensive revision and expansion of a training guide for new Tech Support agents. This client took on a new support vendor, and found itself needing to compile and format all of the material required for training and to serve as a reference manual for the new agents.

The information was put together in PowerPoint, using some pre-existing corporate data re-purposed from other types of presentations. The final slide deck, intended for use both as a printed manual and as an overhead slideshow, was approx. 325 pages. 

W&P's mandate was to bring together material from several sources (produced in a variety of applications) into a cohesive document, ensure format consistency across the slides, seek out obvious errors of spelling/grammar/flow of ideas, and update in several passes throughout the training period in response to needs that arose in the process. Final document delivery included PDF of the slide deck, and tagging that document by indexed chapters.